One product truth across store, web, and support
A retail operations platform brought catalog, inventory, and store workflows onto a shared foundation so associates and customers saw the same answer.
The challenge
Merchandising, store systems, and the commerce site each held a slightly different view of the catalog. Associates could not trust on-hand counts, and support teams were answering availability questions from screenshots.
How we worked
Palmarius mapped the operating moments that actually failed—receiving, transfers, shelf gaps, and customer promises—then rebuilt the product record and the workflows around it, rather than adding another dashboard on top of conflicting sources.
What we delivered
A shared product and inventory service now feeds store tablets, the commerce site, and support tools. Associates see live availability, transfers, and substitutions in one flow, and the digital catalog inherits the same truth.
“Customers were asking a simple question—do you have it—and we were checking three systems. Palmarius gave the floor, the site, and support the same product truth, so we stopped apologizing for our own data.”Marcus Ellison, Head of store operationsBack to all stories