Progress you can see in the work.
From clinical coding intelligence to retail operations, claims knowledge, and plant quality, these stories show how Palmarius connects product, data, and delivery around a measurable outcome.
ICD-10 and CPT search that keeps pace with the chart
iMedicare now retrieves the right diagnosis and procedure codes from clinical language, using RAG and vector search instead of static code lists.
“ICD-10 and CPT used to mean scrolling and second-guessing. With vector search and RAG on iMedicare, the right codes surface from the way we already describe the encounter, and we can see the source behind the suggestion.”Anjali Sathe, Clinical coding lead, iMedicareView story Retail
One product truth across store, web, and support
A retail operations platform brought catalog, inventory, and store workflows onto a shared foundation so associates and customers saw the same answer.
“Customers were asking a simple question—do you have it—and we were checking three systems. Palmarius gave the floor, the site, and support the same product truth, so we stopped apologizing for our own data.”Marcus Ellison, Head of store operationsView story Insurance
Claims answers grounded in policy, not guesswork
Adjusters now query policy wording, endorsements, and prior claim notes through a governed knowledge assistant instead of hunting across shared drives.
“The assistant does not replace judgment—it finds the clause. We ask in ordinary language and get the endorsement, the exclusion, or the prior note with the page attached. That is the difference between a chatbot and a claims tool.”Priya Raman, Director of claims operationsView story Manufacturing
Quality signals connected from line to release
Inspection data, exception queues, and release status now move as one operating picture so quality teams act before a defect becomes a shipment.
“We were good at inspecting and slow at connecting. Palmarius put the check, the hold, and the release in one place, so a quality signal is something we can act on during the shift—not a report we read the next morning.”Elena Voss, Plant quality managerView story